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Contact us

Coats & Clark's Consumer Services staff is ready to answer your questions. At Coats & Clark the quality of our products is guaranteed. If you have questions regarding a product or would just like more information about Coats & Clark's products, please contact our Consumer Services Department.

To speak to a consumer service representative, please call (800)648-1479, Monday through Friday, 8:30 am to 4:30 pm Eastern Standard Time or to email us via the online form, CLICK HERE.

We may require additional information or samples in order to provide you with the best possible answer to your inquiry, so please provide your email, mailing address and a daytime phone number. Our response may come to you by email or U.S. Postal Service. We will not sell or share your contact information.

You may also write to consumer services at:

Coats & Clark Consumer Services
P.O. Box 12229 Greenville, SC 29612-0229
(800) 648-1479

Questions Regarding Your Order?

To inquire about an order placed on, please email or call 1-888-505-3475.


Businesses who wish to offer our consumer products for resale contact:

Sewing Coats & Clark Customer Service
8 Shelter Drive
Greer, SC 29650

Yarn & Needlecrafts Coats & Clark Customer Service
601 Holly Drive
Albany, Ga. 31705
(800) 445-1173


Design submissions using our products can be emailed to our design production department for review. For information on submitting designs or for using our products in projects to be published, email us at: .


Contact: Coats American Customer Service
3430 Toringdon Way Suite 301
Charlotte, NC 28277

Professional Crafters

If you produce crafts for sale and have a business license and a tax ID number, contact:

Sewing Coats & Clark Customer Service
8 Shelter Drive Greer, SC 29650
(800) 241-5997

Yarn & Needlecrafts Coats & Clark Customer Service
P.O. Box 1530 Albany, GA 31703
(800) 445-1173