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Due to heavy order volumes for the holiday season we are experiencing longer than expected shipping times. Please know we are diligently working to get your package to you as soon as possible. We certainly don’t want our customers to face any sort of inconvenience. We appreciate your patience and your business and will do everything we can to help make your next visit a better experience.   

If you have a question about your order, please email to receive an update on the status of your order. 


Questions Regarding Your Order?

To inquire about an order placed on, please email or call (866) 270-9427.

Questions about a Red Heart product or pattern?

At Red Heart, the quality of our products is guaranteed. If you have questions regarding a pattern, product or would just like more information about our products, please contact Consumer Services.

To contact Red Heart online, CLICK HERE or call (800) 648-1479, Monday through Friday, 8:30 am to 4:30 pm Eastern Standard Time.

We may require additional information or samples in order to provide you with the best possible answer to your inquiry, so please provide your email, mailing address and a daytime phone number. Our response may come to you by email or U.S. Postal Service. We will not sell or share your contact information.

You may also write to consumer services at:

Coats & Clark Consumer Services
P.O. Box 12229 Greenville, SC 29612-0229
(800) 648-1479


Businesses who wish to offer our consumer products for resale contact:

Sewing Coats & Clark Customer Service
8 Shelter Drive
Greer, SC 29650

Yarn & Needlecrafts Coats & Clark Customer Service
601 Holly Drive
Albany, Ga. 31705
(800) 445-1173


Contact: Coats American Customer Service
3430 Toringdon Way Suite 301
Charlotte, NC 28277
(800) 242-8095

Professional Crafters

If you produce crafts for sale and have a business license and a tax ID number, contact:

Sewing Coats & Clark Customer Service
8 Shelter Drive Greer, SC 29650
(800) 241-5997

Yarn & Needlecrafts Coats & Clark Customer Service
P.O. Box 1530 Albany, GA 31703
(800) 445-1173