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FAQs

What is your order policy?

Please submit your order at RedHeart.com, we are not able to process orders via telephone. After you submit your order, you will receive a computer-generated confirmation that your order was placed. Please check your spam/junk folder if you do not see this email within 5 minutes of completing your order. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

We pride ourselves on getting RedHeart.com orders on their way quickly and efficiently. While our average processing time is 36 hours, unfortunately, on occasion, it can take 3-4 business days to pick, pack and ship your order.  All orders are picked, packed and shipped on a “first come, first serve” basis, we do not expedite processing times for individual orders.

At this time we do not process backorders. If your item is out of stock at the time of fulfillment we will cancel the out of stock product, ship the balance of your order and issue a refund for the missing product, taxes (if applicable) and shipping upcharge. You will need to place a new order if you still need the item when it is back in stock.

If the item(s) you order are out of stock at the time of fulfillment we will cancel the order to stop the hold on your funds. If you have not received a Ship Confirmation email within 4 business days and you have verified the Ship Confirmation email is not in your spam/junk folder, please log into your RedHeart.com Account to confirm your order is still active. If it has been cancelled, and you did not request the cancellation, we did not have enough of the item(s) you ordered. Please watch for the item(s) to return to the In Stock status and place a new order.

How do I find out what solid colored yarns are in the multi-colored yarns?

You will find this information in the Multi-Color Coordinate List

Forgot your password?

Go to the "login/register" link at the top of the page. Enter the email address you used to create the account and click "Email Password". The email should arrive in your Inbox within a few moments. If you do not see it within 30 minutes please check your spam/junk folder.

Dye-lots?

Some yarns are dyed in large batches with each batch assigned a "dye lot number". Using a color from the same dye batch assures a color match from skein to skein. Other yarns are spun from fiber that is already colored and are labeled as "no dye lot" yarns.

Unfortunately, we are not able to match dye lots. We do try, but depending on demand, the warehouse can go through several dye lots in less than a week. And when dye-lots are picked through looking for matching dye-lots to complete a single order we unfortunately sometimes end up with a few skeins in each of several dye-lots. If you cannot find the dye lot you were using, the best thing to do is to take some of what you have to the store and try to get the best match. Look at it in natural and artificial light if possible. Work alternating rows with the two different dye lots to lessen the effect of knitting with a second dye lot. Not all stores carry all of our yarns in all available colors so you will need to check with the individual store. You can order any of our yarns in any color online.

Promo codes?

Promo codes can be located in a variety of places such as in newsletters, on the home page of RedHeart.com and Red Heart's Facebook page amongst other places.

To use the promo code: In your shopping bag of RedHeart.com you will find a place to enter your promo code. Enter the code exactly as posted: no spaces if it is posted with no spaces, capitals/lower case as stated, the letters and numbers have to be correct. The easiest way to make sure it is correct is to copy and paste it into the place and click "Apply".

Promo code not working? Are you sure it is the correct code? If so, then the items in your cart may be on sale and our special promotion coupon codes are for regular priced merchandise only. If there is a minimum buy quantity to qualify for the discount then only regular priced merchandise is calculated toward your minimum total.

Please Note: Please verify that the discount was added to your order by reviewing your order before submitting it to us. Once your order has been submitted, the promotional code can no longer be added. If you submit an order without the promotional code, please email RedHeart.com Customer Service at orders@redheart.com and after your order ships, we can issue a refund for the amount of the discount. If the discount is not there and you have verified that you qualify for the discount, please email customer service at orders@redheart.com.

What is a Flash Sale?

A flash sale is a discount or promotion offered by an ecommerce store for a short period of time. The product quantity is limited, which often means the discounts are higher or more significant than run-of-the-mill promotions.

Discontinued yarns?

All the yarns we have available are located on the site. If you do not find the yarn or color you are looking for, more than likely it has been discontinued. We do not keep a back-stock of any of our yarns; once they are discontinued and sold out they are no longer available through us. You may, however, still be able to find it at your local retailer or even an online discount retailer.

What countries do we ship to?

For shipping destinations and charges please see the Shipping Information page.

Why don't you ship to my country?

We currently do not have the capability to ship to every country. We are always evaluating which countries we ship to in consultation with our shipping partners, and regularly add new countries. To see the current list of countries we ship to, please see the Shipping Information page.

Where can I buy Red Heart yarns in my country?

Red Heart is sold in craft stores across North America (United States, Canada, and Mexico). It has limited availability in stores in Central and South America, Europe, and Australia. To see where Red Heart is sold in the United States, please visit our Store Finder. For Canada, please contact our Consumer Services team. For Mexico please contact our Consumer Services team in Mexico. For Chile, please contact recepcion.chile@coats.com. For Colombia, please contact the Consumer Services team in Colombia. We do not currently have information on the stores in other countries.

Can I track my order?

Tracking is available for packages shipped to US, Canada, Australia and United Kingdom destinations only. When your order leaves the warehouse you will receive a "Shipping Confirmation" email. In this email you will find the tracking number for your order. If you click on this number you will be transported to the site of the carrier where you can track your order from our door to yours.

Please note: It may take 24 to 48 hours after your order ships for the carrier to update its tracking information.

Tracking says your order was delivered but you have not seen it?

Please check with other household members to make sure they did not receive it and forget about it. Check with neighbors; it may have been delivered to the wrong address. Call your local post office and request they check for it there. If all of this fails to produce your package, please contact Customer Service at orders@redheart.com.

How does Expedited Shipping work?

Expedited shipping only speeds up the shipping process. We still need time to process and fill all orders. If you choose "2 Day Shipping" the clock starts at the time the carrier service picks your order up from us. When calculating your projected arrival date, please only include business days (Monday-Friday, excluding all US Federal Holidays). If your order leaves the warehouse on Monday it should arrive at your door on Wednesday, Tuesday should arrive on Thursday, Wednesday should arrive on Friday, Thursday should arrive on Monday and Friday should arrive on Tuesday. These are not delivery dates from the time you placed your order; you will receive a "Shipping Confirmation" email when your order is ready to leave our warehouse.
Adverse Weather occasionally delays delivery of expedited parcels. Please note we cannot guarantee 2-Day delivery during extreme weather conditions. Deliveries delayed due to extreme weather conditions will not be refunded.

Entered an incorrect shipping address on your order?

Customer Service is available Monday-Friday, 9:00 am - 4:00 pm Eastern time; any voicemail message left and email sent outside of this window will be received the next business day.

Your package will ship to the shipping address you supplied with your order. If your package is returned to us because there is a mistake or missing information in the shipping address you provided, the order will be processed as a return, the merchandise will be returned to stock and you will receive a complete refund for the products only; shipping charges will not be refunded. If you would still like the items you ordered you will need to return to RedHeart.com to place your order again.

If we made the error on the shipping label, we will, of course, pay the reship charges. Please make sure you enter your correct address, suite, and/or apartment number.

Our shippers are aware of all parcels being shipped to individuals. If you are shipping to a business, be sure to supply the name of the business along with a C/O name.

P.O. Box vs. Physical Address
If you have a P.O. Box, please enter its information on one address line and your physical address on the second address line; this will help ensure you receive your package in the least amount of time.


Exchanges?

Unfortunately, we are not able to exchange merchandise purchased through RedHeart.com. If you order something and upon receiving it have decided it is not what you want for whatever reason, please return according to return procedure and reorder any other items you may want in place of it.

Download books and patterns ?

To download a free pattern or ebook, please click on “Download printable instructions” or “Download Free eBook” underneath the picture. You will need the free Adobe Acrobat PDF reader to open the free pattern or ebook. After you open it you may save it to your computer or device.

Method of Payment
Red Heart and Coats & Clark are committed to providing the most secure on-line shopping experience possible. Your credit card and purchase are safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how shopredheart.com maintains your privacy and security, please refer to our Privacy Statement.

When you finish adding items to your shopping cart, simply click on Proceed to Checkout and fill in the required information including method of payment. Once your transaction is complete, you will receive an email to confirm your purchase.

Your credit card information is perfectly safe on redheart.com. The personal information you enter when you set up an account cannot be viewed without your Email Address and Password.

Pricing
Pricing is in US currency only. Shipping and handling are separate.

Change/cancel an order?
Customer Service is available Monday-Friday, 9:00 am - 4:00 pm Eastern time; any voicemail message left and email sent outside of this window will be received the next business day.

Change: We are unable to make changes to orders already in our system. We can cancel the order, at which time you will need to place a new order with the correct items and quantities.

Cancel: If you'd like to cancel your order, please email customer service at orders@redheart.com. For the most efficient service please supply your Name, Order Number, Email/Phone Number, and "Cancel Order" in the subject line. We'll do everything we can to accommodate your request if we receive your request before your order has been processed.

We pride ourselves on getting RedHeart.com orders on their way quickly and efficiently, so the sooner you email us, the better. Once your package has been processed, we cannot cancel your order. When you receive it please return to us at the address below in the Return Policy. However, you will still be responsible for the shipping charges.

NOTE: We may need up to 3 days (excluding weekends and US Federal holidays) to process your order. However, there is a chance that we could have your order picked and processed within hours of the time you place it, making it necessary for you to contact customer service as soon as possible with your request to change/cancel your order.

Sales Tax

Sales Tax (if applicable) will be calculated based on the State or Province to which the merchandise is shipped.

Email notifications?

Your Order Confirmation email should arrive in your email box within minutes after your order has been completed.

Order Confirmation emails contain the following information: 

  • Billing Information
  • Shipping Information
  • Order Number
  • Account email address
  • Items and quantities ordered
  • Subtotal, Discount, Shipping Charges, Order Total
  • Important information

If, for some reason, you do not get any of these emails, please check your spam/junk folders before requesting copies. Since the "copy" emails will be coming from the same email address this is likely to end up in your spam/junk folder as well unless you have previously accepted email from orders@redheart.com and marked them as safe. If you have not received any of the above listed emails please let us know at orders@redheart.com we'll be happy to re-send them

Backorders ?
We do not hold backorders. We fill hundreds, sometimes thousands of orders every day and while we strive to fill everyone's order efficiently and completely, occasionally the available quantity of an item is not sufficient to fulfill all incoming orders for that particular product. If you place an order for product and we do run out of stock, that item will automatically be cancelled from the order and you will be issued a refund. We do not backorder. If we had to cancel an item from your order, you will receive notification via email with the details of the refund; item, quantity, and amount. This notification will be sent to the email account used to create your RedHeart.com account. If you still want the remainder of your order, please return to RedHeart.com to place another order for the items previously out of stock.

General return policy?
Your complete satisfaction is very important to us. Your order is carefully picked and packed. Should you receive an order with an error, simply email us at orders@redheart.com. For the most efficient service supply your Name, Order Number, Email/Phone Number, and we will do our utmost to fix the problem as quickly as possible.

Please package the items, unopened and unused (for yarn this pertains strictly to the paper wrapper around each skein), in a box with a copy of the original Packing Slip or a copy of the Ship Confirmation email.

Please send to the address below.
Red Heart Returns
Docks 1&2
3651 Schatulga Road
Columbus, GA 31907

NOTE: Full refunds will be issued for merchandise returns that have been received within 30 days of the date your order shipped. Shipping charges are not refundable and you are responsible for the return shipping charges. Please allow up to 5 business days from the time your package is received for processing.

Still have questions? Contact us at orders@redheart.com or call us at 1-866-270-9427.

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Privacy Policy


Last Updated:  February 2, 2017

Coats & Clark Inc. (together with Coats Ltd., J. & P. Coats, Limited, and all of its and their respective direct or indirect parent entities, subsidiaries, and affiliates, " Coats & Clark", "we" or "us") values your concerns about privacy and is committed to protecting your privacy. This Privacy Policydescribes our practices in connection with information that we collect through (1) websites operated by us from which you are accessing this Statement, including, but not limited to:

(the "Site"), (2) social media pages managed by us that include a link to this Statement, including, but not limited to, social media pages managed by us on Facebook, Twitter, Pinterest, Instagram and YouTube, which social media pages are located, as of the date this Statement was last revised, at www.facebook.com/redheartyarns, www.twitter.com/redheartyarns, www.pinterest.com/redheartyarns/, www.instagram.com/redheartyarns/, and www.youtube.com/user/redheartyarns (collectively, our “Social Media Pages”); (3) your interaction with any of our advertising or applications on third-party websites and services that include a link to this Statement (the “Authorized Links”); and (4) electronic communications, including, but not limited to, email and text message, from or to us (the “Electronic Communications”) (collectively, the Site, Social Media Pages, Authorized Links, and Electronic Communications are referred to herein as the “Services”).

If you are accessing our Services from the EU, please see the Rights under EU Data Protection Laws section of our Statement.

This Statement does not apply to information collected by us offline or through any other means not listed above and information collected through any other third-party application or content that may be linked to or accessible from use of the Services.

By using the Services, you accept the data practices described in and provisions of this Statement. If you do not agree with our policies and practices, your choice is to not use the Services. This Statement may change from time to time without advanced notice, as outlined below in the Changes to This Statement section. Continued use of any Service after we make changes is deemed to be acceptance of those changes, so please check this Statement periodically for updates.

All capitalized terms used in this Statement and not otherwise defined herein shall have the meanings ascribed thereto in Coats & Clark’s Terms and Conditions of Site Use.

Information Collected About You


We collect several types of information from and about users of the Services, including information:
  • by which you may be personally identified, such as your name, postal and email address, telephone and fax number, credit or debit card number, account information from your registration on our site, or ANY OTHER INFORMATION COLLECTED BY US IN CONNECTION WITH YOUR USE OF THE SERVICES THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER APPLICABLE LAW (“Personal Information”);
  • that is about you but does not identify you individually, such as your ZIP code, age, gender, preferences, interests and favorites; and
  • about your internet connection, the equipment and software you use to access the Site, and usage details.

We collect this information:
  • automatically as you navigate the Site (as described in greater detail below);
  • directly from you when you provide it to us (as described in greater detail below); and
  • from social media sites such as Facebook, Twitter, Pinterest, Instagram, YouTube and other social media websites.


Information Collected Automatically Through Data Collection Technologies


As you navigate through and interact with the Site and Social Media Pages, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
  • details of your visits to and usage of the Site and Social Media Pages, including traffic data, access times, location data, logs, and other communication data and the resources that you access and use on the Site and/or Social Media Pages; and
  • information about your domain names and computer equipment, hardware, software, and/or internet connection, including your IP address, operating system, and browser type.

If you receive our email marketing material, we may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (“Behavioral Tracking”). You will be given the opportunity on every marketing material email to opt-out of receiving such materials by following the unsubscribe instructions at the bottom of such materials. At this time, we do not respond to web browser signals and other mechanisms that enable consumers to exercise choice about Behavioral Tracking, such as “Do Not Track” signals.

The information we collect automatically is statistical data but may include Personal Information. ,We may maintain or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve the Site and Social Media Pages, deliver better and more personalized services, and provide general statistics regarding use of the Site, including enabling us to:
  • estimate our audience size and usage patterns;
  • store information about your preferences, allowing us to customize the Services according to your individual interests;
  • speed up your navigation; and
  • recognize you when you return to the Site.

The technologies we use for this automatic data collection may include:
  • Cookies (or browser cookies). A cookie is a small text file placed on the hard disk or drive of your computer by a server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a server that issued the cookie to you.
    • One of the primary purposes of cookies is to tell the server that issued the cookie to you that you have returned to a specific website to save you time. For example, if you register or create an account with us or on the Site, a cookie helps us to recall your specific information on subsequent visits to the Site. This simplifies the process of recording your Personal Information when you return to the Site; the information you previously provided can be retrieved, so you can easily use the features that you customized.
    • You have the ability to accept or decline cookies by selecting the appropriate setting on your browser. Most browsers automatically accept cookies. If you select to decline cookies, you may be unable to fully experience the interactive feature or access certain parts of the Site or other third party website you visit. Unless your browser is set to decline cookies, our system will issue cookies when you direct your browser to the Site.
  • Web Beacons. Pages of the Site and our emails may contain small electronic files known as web beacons (also referred to as clear GIFs, pixel tags, and single-pixel GIFs) that permit Coats & Clark, for example, to count users who have visited those pages or opened an email and for other related website statistics, such as recording the popularity of certain website content and verifying system and server integrity.

Third-party Use of Cookies and Other Tracking Technologies


Some content or applications, including advertisements, provided with the Services are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use the Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. You can opt out of receiving targeted advertising from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. These third parties may provide you with ways to choose not to have your information collected or used in this way. We encourage you to review the privacy policies of third parties and any third-party website you choose to access from a link provided on the Site to understand how those third-parties and third-party websites collect, use and share your information. Coats & Clark is not responsible for the privacy statements or other content on websites outside of the Site.

Information You Provide


The information we collect on or in connection with your use of the Services may include:
  • information that you provide when (i) filling in forms or posting material; (ii) requesting our services; (iii) participating in contests, surveys, sweepstakes, or other promotions sponsored by us; and (iv) reporting problems;
  • records and copies of your correspondence (including email addresses), if you contact us;
  • your responses to surveys that we might ask you to complete for research purposes; and
  • your search queries on the Site.

You also may provide information by publishing or displaying it on public areas (hereinafter, “Posted”) of the Social Media Pages or Authorized Links, or by transmitting it to other users of the Social Media Pages, Authorized Links, or third parties. All comments, content, and materials you Post or transmit on or through the Social Media Pages or Authorized Links and/or that you provide to us or our affiliates through other means, such as Electronic Communications, are collectively referred to herein as “User Contributions”. Your User Contributions are Posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Sites or Social Media Pages with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

If you submit any information relating to other people to us or to our service providers in connection with your use of the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Statement and our Terms and Conditions of Site Use.

Use and Disclosure of Your Information


We use information that we collect about you or that you provide to us, including any Personal Information:
  • to present and operate the Site and its contents to you;
  • to deliver or provide you or anyone you have selected with information, products or services that you request from us;
  • to deliver customized content and advertising within the Services to customers whose behavior indicates that they are interested in a particular subject area;
  • to fulfill any other purpose for which you provide it;
  • to administer, contact you about, or contact anyone you have selected about contests, surveys, sweepstakes, or other promotions sponsored by us for which you choose to participate;
  • to provide you with notices about your account with us or on the Site;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • to notify you about changes to Coats & Clark, the Site, or any products or services we or our affiliates, suppliers, or distributors offer;
  • to conduct research about your opinion of current products or services or of potential new products or services that may be offered;
  • in any other way we may describe when you provide the information; and
  • for any other purpose with your consent.

Coats & Clark does not sell, rent or lease its customer lists to third parties. However, we may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please follow the unsubscribe instructions at the bottom of the applicable solicitation. Please allow us a reasonable period of time in order to satisfy your request.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

We may disclose aggregated information about users of the Services, your User Contributions, and information that does not identify any individual, without restriction. We may disclose Personal Information that we collect or you provide as described in this Statement:
  • to our subsidiaries and affiliates;
  • to contractors, service providers, and other third parties we use to support our business;
  • to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Coats & Clark’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Coats & Clark about our Service users is among the assets transferred;
  • to third parties to market their products or services to you if you have not opted out of these disclosures;
  • to fulfill the purpose for which you provide it;
  • for any other purpose disclosed by us when you provide the information; and
  • with your consent.

We request that all such third parties maintain the confidentiality of your information. If you do not want us to disclose your information to third parties to market their products or services to you, please contact us as outlined below in the Contact Information section. Please allow us a reasonable period of time in order to satisfy your request.

We may also disclose your Personal Information, without notice:
  • to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • to enforce or apply Terms and Conditions of Site Use and other agreements, including for billing and collection purposes;
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Coats & Clark, our customers, or others, including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Coats & Clark does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your consent.

California Privacy Rights


California Civil Code Section § 1798.83 permits users of the Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us as outlined below in the Contact Information section. Please allow us a reasonable period of time in order to satisfy your request.

Security of Your Personal Information


We would like the information that you submit to us to be secure. Unfortunately, the transmission of information via the Internet is not completely secure. Coats & Clark uses commercially reasonable efforts and safeguards to secure and protect your Personal Information from unauthorized access, use or disclosure; however, we cannot guarantee the security of your Personal Information transmitted to the Services. We protect your Personal Information transmitted to the Site through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Any transmission of Personal Information, however, is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

There are also certain steps you should take to safeguard your account and information. For example, where a password is required, you should select a secure password that only you know, and you should always sign out of your account and close your browser when you are finished. It is your responsibility to protect the confidentiality of your password in order to prevent unauthorized access to your account, and we ask you to not share your password with anyone. You are responsible for all activities that occur under your account and password. You should immediately change your password and notify us if you discover or suspect any unauthorized use of your account. Additionally, we urge you to be careful about giving out information in public areas of the Social Media Pages and Authorized Links. The information you share in public areas may be viewed by any user of the Services.

Children Under the Age of Thirteen (13)


Our Services are not intended to be used by children under thirteen (13) years of age. We do not knowingly collect information from, nor target our Services to, children under the age of thirteen (13). In accordance with the Children’s Online Privacy Protection Act of 1998, if we discover that we have collected or received Personal Information from a child under the age of thirteen (13) without verification of parental consent, we will remove such information, and for EU online visitors - from a child under the age of sixteen (16), in line with the EU General Data Protection Regulation.

Changes to This Statement


Coat & Clark will occasionally update this Statement. The date this Statement was last updated is identified at the top of this Statement. You are responsible for, and Coats & Clark encourages your, periodically reviewing this Statement to be informed of any updates and how Coats & Clark is protecting your information. All amendments to this Statement shall be effective immediately.

Accessing and Correcting Your Information


You may contact us as outlined below in the Contact Information section to request access to or correct or delete any information that you have provided us. Please allow us a reasonable period of time in order to satisfy your request. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Site, Social Media Pages, or Authorized Links, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users of the Services. Proper access and use of information provided on the Site, including User Contributions, is governed by our Terms and Conditions of Site Use.

Rights Under European Union (“EU”) Data Protection Laws


We have appointed a data protection officer that can be contacted via our contact information section.

Please see the details of third parties from whom we collect your Personal Information.

Facebook:
Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2 Ireland

Pinterest:
Pinterest Europe Ltd
Palmerston House
2nd Floor
Fenian Street
Dublin 2 Ireland

Instagram:
Attn: Privacy Policy Inquiry
1601 Willow Road
Menlo Park, CA 94025
help.instagram.com/155833707900388/

YouTube:
YouTube, LLC
901 Cherry Ave.
San Bruno, CA 94066 USA
Fax: +1 650-253-0001

Twitter:
Twitter International Company
Attn: Privacy Policy Inquiry
One Cumberland Place, Fenian Street
Dublin 2, D02 AX07 IRELAND

Tumblr:
Tumblr, Inc.
35 East 21st St, Ground Floor
New York, NY 10010
Fax: +1 646-513-4321

Legal bases for processing personal information from the EU


In most cases, you are not obliged to provide any personal data to us when you use our Services, but we will not be able to provide you with the information or Service which you have requested without your Personal Information, such as your contact details. For example, if you ordered goods or services from us, it will be necessary for us to obtain your name, address and payment details to satisfy your request.

We may collect and process your Personal Information in our legitimate interests to protect our property, rights or safety of Coats and Clark, our customers or others or to offer information on our goods and services we feel may interest you. In addition, it may be our legal obligation to use or share your Personal Information with third parties, such as public authorities or law enforcement bodies.

We may process your Personal Information for specific purposes based on your prior consent. We will provide you with relevant information before requesting your consent.

Your Rights


Where EU data protection laws apply, you have the following rights. These rights can be exercised by contacting us through our contact information section.
  • Right to object to direct marketing at any time: We will only contact you by electronic means with information about our goods or services or third party goods or services with your consent. You can also exercise your right to prevent such processing by unsubscribing to any marketing material you receive, where such option is provided;
  • Right to withdraw your consent, where you have provided it to us to allow processing of your Personal Information, at any time.
  • Right to object to any processing we may carry out in our legitimate interests if this affects your rights;
  • Right to obtain the rectification or erasure of your Personal Information;
  • Right to access Personal Information held about you and to obtain a copy of it;
  • Right to transfer Personal Information you provided to us in a machine readable form;
  • Right to restrict the processing of your Personal Information;
  • Right to lodge a complaint about the way in which your Personal Information is being used by us to a supervisory authority in the EU.


Retention of your Personal Information


We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you marketing materials we will keep a record of your contact details and the appropriate information to enable us to comply with your request not to be contacted by us. We will not keep any information that we do not need.

International transfers


As a global organisation, Coats & Clark may store, use, transfer, and otherwise process your personal data in countries outside of the country of your residence.

Where your personal data is transferred from within the EU to our locations outside of the EU, we have to ensure that such personal data has the required protection. Please contact us if you would like to obtain a relevant copy of the standard contractual clauses go to our contact information section.

Contact Information


Coats & Clark welcomes your comments regarding this Statement. If you have any questions or comments about this Statement, please contact us  via the online form, CLICK HERE.

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Terms and Conditions of Site Use

Terms and Conditions of Site Use

Last Updated:  August 14, 2014

The redheart.com Web site (the "Site") is created, owned and operated by Coats & Clark Inc.  Unless otherwise stated herein, any reference to "Coats & Clark,"  “we” or “us” refers to Coats & Clark Inc., Coats Ltd., J. & P. Coats, Limited, and all of their respective direct or indirect parent entities, subsidiaries, affiliates and licensors.


PLEASE REVIEW ALL OF THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE SITE.  THE CONTENT, PRODUCTS AND SERVICES AVAILABLE ON THE SITE ARE PROVIDED TO YOU SUBJECT TO THESE TERMS AND CONDITIONS OF SITE USE AND THE REDHEART.COM PRIVACY POLICY, WHICH IS HEREBY INCORPORATED INTO THESE TERMS AND CONDITIONS OF SITE USE. BY ACCESSING OR USING THE SITE, YOU AGREE TO COMPLY WITH AND BE BOUND BY ALL THE TERMS AND CONDITIONS SET FORTH BELOW AND TO COMPLY WITH ALL APPLICABLE LAWS RELATING TO USE OF THIS SITE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE.   FURTHER, IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, OR ANY PORTION HEREOF, YOU ARE NOT PERMITTED TO, AND YOU MUST NOT, ACCESS, USE OR PURCHSE PRODUCTS FROM THE SITE.  COATS & CLARK RESERVES THE RIGHT TO MODIFY THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE TO YOU, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED TERMS AND CONDITIONS ON THE SITE. YOU AGREE TO REVIEW THE TERMS AND CONDITIONS PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED TERMS AND CONDITIONS.


1. Intellectual Property.

The contents of the Site are protected by copyright, trademark and other intellectual property laws. This Site and all names, trademarks, logos, service marks, graphics, designs, brand identifiers, characters and all other intellectual property appearing in, or materials available on, the Site are the property of, or are licensed for use by, Coats & Clark, and Coats & Clark reserves all rights associated therewith. The use or misuse of any content on this Site, except as provided in these Terms and Conditions of Site Use, is strictly prohibited.


1.1 Copyright.

You may not use the Site, or the materials available on the Site, in a manner that constitutes infringement of our rights or that has not been authorized by us. Unless explicitly authorized in these Terms and Conditions of Site Use or otherwise in writing by the owner of these materials, YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, SELL, CREATE DERIVATIVE WORKS OF, EXPLOIT OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE WITHOUT WRITTEN PERMISSION OF COATS & CLARK. However, you may print and/or download individual pages of the Site solely for your personal, non-commercial use, provided that (a) you do not modify any page or change or delete any copyright or proprietary notices from the materials on any such page within the Site, and (b) these Terms and Conditions of Site Use and any notices in such pages regarding use or ownership are included with reproduced or stored pages.


1.2 Trademarks.

RED HEART, TLC, AUNT LYDIA'S, SUSAN BATES, J. & P. COATS, ROYALE, SOUTH MAID, COATS, COATS & CLARK and other trademarks and service marks used in the Site are the exclusive property of, or are licensed for use by, J & P Coats, Limited, or one or more of its direct or indirect parents, subsidiaries, affiliates or licensors, and such parties reserve all rights associated therewith. No rights to the use of these trademarks or service marks are licensed by these Terms and Conditions of Site Use.

1.3  Changes to the Site.

Coats & Clark reserves the right, at any time in its sole discretion, to modify, suspend or discontinue the Site, any portion thereof, or any service or product offered through the Site, with or without notice.  We also reserve the right to charge fees in connection with the use of the Site, and to modify or waive any fees charged in connection with the Site.  You agree that Coats & Clark shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service or product offered through the Site.

1.4  Site Transactions.

Coats & Clark reserves the right to refuse, limit or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail, billing address, or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

2. Use of the Site.

You understand that, except for information, products or services clearly identified as being supplied by Red Heart, Coats & Clark and its affiliate brands, Coats & Clark does not operate, control or endorse any information, products or services on the World Wide Web in any way. You may establish a hypertext link to the Site provided that the link does not state or imply any sponsorship of your site by the Site or by Coats & Clark or Red Heart Yarns. To the fullest extent permitted by law, Coats & Clark disclaims any warranties for viruses or other harmful components in connection with the Site. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. COATS & CLARK PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY REPRESENTATIONS, ENDORSEMENTS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED,(INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE OR NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SITE OR ON THE WORLD WIDE WEB GENERALLY, AND COATS & CLARK SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SITE OR ON THE WORLD WIDE WEB GENERALLY. COATS & CLARK DOES NOT WARRANT THAT THE SERVICE PROVIDED THROUGH THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF THE IMPLIED WARRANTIES REFERRED TO HEREINABOVE; AS SUCH, THE DISCLAIMER ABOVE REGARDING IMPLIED WARRANTIES MAY NOT APPLY TO YOU IN THIS RESPECT.


2.1  LIMITATION OF LIABILITY.

IN NO EVENT WILL COATS & CLARK OR RED HEART BE LIABLE FOR (I) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE OR THE PRODUCTS OR SERVICES PROVIDED BY THE SITE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SITE, OR DOWNLOADED FROM THE SITE, OR THE CONTENT OF ANY OTHER SITE OR SITES LINKED TO THE SITE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE, EVEN IF COATS & CLARK OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SITE OR THE SERVICES PROVIDED BY THE SITE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES; AS SUCH, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, COATS & CLARK'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

2.2  Related Websites.

Coats & Clark and Red Heart make no representations whatsoever about any other Web site which you may access through the Site or which may link to the Site. Any links provided on this Site are provided as aids to help identify and locate other resources that may be of interest to you, and they are not intended to imply or state that Coats & Clark is associated with or sponsors the owners or publishers of such resources, or that Coats & Clark is authorized to use any logo, copyrighted symbol, tradename or registered trademark that may be shown in the linked Web site. A link to another Web site does not mean that Coats & Clark or any of its affiliated brands endorses or accepts any responsibility for the content, or the use, of such Web site.  Coats & Clark has no control over such Web sites or resources, and you acknowledge and agree that Coats & Clark is not responsible for the availability of such external Web sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources.  Coats & Clark assumes no responsibility for the content, privacy policies or practices by such third-party Web sites. By using this Site, you expressly waive any rights, claims or liability against Coats & Clark from your use of any third-party Web site.

2.3  Security.

You shall not violate or attempt to violate the security of the Site. Violations of system or network security may result in civil or criminal liability. Coats & Clark reserves the right to investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting customers who have participated in such violations.

2.4  Right to Access

In order to use the Site, you must be fourteen (14) years of age or older. By using this Site, or by registering with Coats & Clark, you represent and warrant that you are fourteen (14) years of age or older.

2.5  Colors.

We make every effort to display the colors of our products as accurately as possible; however, we cannot guarantee that your computer's display of any color will be accurate.

 

2.6  Site Errors.

There may be information on our Site that contains typographical errors or other errors that may relate to products, descriptions, pricing, promotions, availability, or offers.  We reserve the right to, at any time and without prior notice, correct any such errors and to correct information or cancel orders for any and all such inaccurate information, including but not limited to after an order has been placed.

3. Indemnification.

You agree to indemnify, defend and hold harmless Coats & Clark and any of its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Site from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions of Site Use (including negligent or wrongful conduct) by you or any other person accessing the Site on your behalf or at your request.


4. Third Party Rights.

The provisions of paragraphs 2 (Use of the Site), and 3 (Indemnification) are for the benefit of Coats & Clark and any of its licensors, distributors, agents, representatives, third party information providers to the Site, other third party service providers, including any resellers, distributors, service providers and suppliers thereof, and any of the foregoing entities’ respective officers, directors, owners, employees, agents, partners, contractors, representatives, licensors, suppliers, successors and assigns. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

5. Termination.

We may cancel or terminate your right to use the Site or any part of the Site at any time without cause and without notice to you in our sole discretion. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms and Conditions of Site Use shall survive any such termination or cancellation.  Coats & Clark may also, in its sole discretion and at any time, discontinue providing the Site, or any part thereof, without notice to you.  Further, you agree that Coats & Clark shall not be liable to you or to any third party for any termination of access to the Site. 


6. Red Heart Facebook Terms & Conditions

At Red Heart we've been a family for over 75 years and we have no intention to change. You, our fans are part of that family and our Facebook page is a place for us all to talk about our products and promotions. Therefore, we reserve the right, in our sole discretion, to take down photos, comments and other material deemed 'non-family oriented' by the Red Heart and Coats & Clark teams. This includes, but is not limited to, vulgar language, disturbing photos, angry or aggressive behavior toward fellow fans, famous fans or our team members, and posting anything in violation of any intellectual property right of another. If someone persists in offensive behavior or continually violates any of our house rules, we may block that person from further participation on our Facebook page or on any other social media platform operated by Coats & Clark. So please, just remember to respect your family.


All users must comply with Facebook's Terms of Use and Terms of Use for the Red Heart Facebook Page. RED HEART does not monitor every posting of user content on the Red Heart Facebook Page. RED HEART expects, however, that users will not post any materials that fall into any of the following categories and we may remove any materials that:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, misleading or unlawful material or information;
  • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents;
  • Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer;
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; and/or
  • Falsify the origin or source of software or other material contained in a file that is uploaded.

7. Miscellaneous.

The Site is operated and controlled by Coats & Clark. Your viewing of any materials on the Site constitutes your approval of these Terms and Conditions of Site Use and consent to jurisdiction in a court of competent jurisdiction in the state of North Carolina, United States of America, without giving effect to any principles of conflicts of laws. You agree that any legal action or proceeding between Coats & Clark and you for any purpose concerning the Site or these Terms and Conditions of Site Use or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction in the state of North Carolina. You agree that any cause of action against Coats & Clark arising out of or related to the Site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action shall be permanently barred. Coats & Clark's failure to insist upon or enforce strict performance of any provision of these Terms and Conditions of Site Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms and Conditions of Site Use. Coats & Clark may assign its rights and duties under this Agreement to any party at any time without notice to you.

Any rights not expressly granted herein are reserved.

COPYRIGHT NOTICE. © 2015 COATS & CLARK. All rights reserved.

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Shipping Rates

Order Total
United States
International
Delivery Options Standard Delivery Expedited Standard Delivery
$0-$19.99 $6.95 $14.45 $12.99
$20-$39.99 $8.95 $15.45 $18.99
$40-$49.99 $8.95 $18.95 $26.99
$50-$59.99 Free $18.95 $26.99
$60-$99.99 Free $22.45 $39.99
$100-$199.99 Free $27.95 $69.99
$200-$299.99 Free $35.95 $89.99
$300-$399.99 Free $35.95 $149.99
$400+ Free $35.95 $179.99

 

Note: All Above prices are in USD ($)

Redheart.com ships to the following countries:
USA, Canada, Great Britain, Australia, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, Norway, Spain, Sweden and Switzerland

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Returns & Replacements

Return Policy

Please package the items, unopened and unused (for yarn this pertains strictly to the paper wrapper around each skein), in a box with a copy of the original packing slip or a copy of the Ship Confirmation email and send them to;

Red Heart Returns
Docks 1&2
3651 Schatulga Road
Columbus, GA 31907

NOTE: Full refunds will be issued for merchandise returns that have been received within 50 days of the date your order shipped. Shipping charges are not refundable and you are responsible for the return shipping charges. Please allow up to 5 business days from the time your package is received for processing.

Questions? Please email orders@redheart.com for details.

Restocking Policy

We do not charge a restocking fee.

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