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If you have a question about your order, please email to receive an update on the status of your order. 


Spinrite and Coats & Clark

Coats & Clark North America Crafts business is to be bought by Spinrite Acquisition Corp. The sale includes the brands Red Heart, Coats & Clark, Aunt Lydia and Susan Bates. Anchor, Dual Duty XP and J&P Coats will be licensed for varying terms. Sprinrite is an industry leader which is well positioned, experienced and connected to drive the business forward.


Questions Regarding Your Order?

To inquire about an order placed on, please email or call 800-648-1479.

Questions about a Red Heart product or pattern?

At Red Heart, the quality of our products is guaranteed. If you have questions regarding a pattern, product or would just like more information about our products, please contact Consumer Services.

To contact Red Heart online, CLICK HERE or call (800) 648-1479, Monday through Friday, 8:30 am to 4:30 pm Eastern Standard Time.

We may require additional information or samples in order to provide you with the best possible answer to your inquiry, so please provide your email, mailing address and a daytime phone number. Our response may come to you by email or U.S. Postal Service. We will not sell or share your contact information.

You may also write to consumer services at:

Coats & Clark Consumer Care
P.O. Box 472147 Charlotte, NC 28247
(800) 648-1479


Businesses who wish to offer our consumer products for resale contact:

Coats & Clark Customer Service
601 Holly Drive
Albany, Ga. 31705
(800) 445-1173


Contact: Coats American Customer Service
3430 Toringdon Way Suite 301
Charlotte, NC 28277
(800) 242-8095


To contact consumer service with comments or questions, please fill in this form.

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